1. Overview
Roadside Tyres 24hr Ltd provides both physical goods (new tyres) and mobile services including tyre fitting, emergency roadside assistance, puncture repair, recovery/towing, and seasonal tyre changes. This policy explains how orders are delivered and services are fulfilled.
2. Service Coverage Area
We operate across selected regions within the United Kingdom. Availability of services depends on your location at the time of booking. Customers are advised to confirm service coverage before placing an order.
3. Delivery of Tyres (Without Fitting)
- Tyres purchased without fitting will be delivered to the address provided at checkout.
- Standard delivery time is typically 1–3 working days, subject to stock availability and location.
- Delivery times are estimates and may vary due to external factors such as courier delays.
- Customers must ensure that accurate delivery details are provided. We are not responsible for delays caused by incorrect information.
4. Mobile Tyre Fitting Services
- Customers can book mobile tyre fitting at their preferred location (home, workplace, or roadside).
- Once an order is confirmed, a technician will be assigned and dispatched within the selected time slot.
- Customers will receive confirmation of booking and estimated arrival time.
- It is the customer’s responsibility to ensure the vehicle is accessible and safe for service.
5. 24-Hour Emergency Services
- Emergency services are available 24 hours a day, 7 days a week, subject to availability.
- Response times may vary depending on traffic, distance, and demand.
- While we aim for rapid response, exact arrival times cannot be guaranteed.
6. Recovery & Towing Services
- Recovery and towing services are arranged upon request and subject to availability.
- Estimated arrival times will be provided at the time of booking.
- Delays may occur due to external factors such as road conditions or demand.
7. Failed Deliveries or Missed Appointments
- If a delivery fails due to incorrect address details or unavailability, redelivery may incur additional charges.
- If a scheduled service cannot be completed due to customer unavailability or unsafe conditions, a call-out fee may apply.
8. Order Confirmation & Communication
All orders and bookings are confirmed via email or phone.
Customers are responsible for providing accurate contact details for updates and coordination.
9. Delays & Liability
We are not liable for delays caused by circumstances beyond our control, including but not limited to traffic, weather, supplier issues, or mechanical breakdowns.
In such cases, we will make reasonable efforts to inform customers and reschedule where necessary.
10. Contact Details
For delivery or service-related queries, please contact:
Roadside Tyres 24hr Ltd
📍 Cambray Place, Cheltenham, Gloucestershire, GL50 1JN, UK
📧 roadside@mobiletyrefitting24hr.co.uk
11. General Terms
- By placing an order, you agree to this Delivery & Service Fulfilment Policy.
- This policy is designed to comply with applicable UK consumer protection regulations.