Privacy Policy – Roadside Tyres 24hr Ltd
At Roadside Tyres 24hr Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our mobile tyre fitting services.
1. Who We Are
Roadside Tyres 24hr Ltd is a Gloucestershire-based mobile tyre fitting company operating 24 hours a day, 7 days a week. We offer tyre replacement, puncture repair, seasonal swaps, and emergency breakdown assistance at your location.
If you have any questions about this policy or your personal data, you can contact us at:
- Phone: 07460 414293
- Email: [email protected]
2. What Data We Collect
We may collect and process the following types of personal data:
- Full name
- Phone number
- Email address
- Vehicle registration number and tyre specifications
- Location details for service delivery
- Payment method (note: we do not store card details)
3. How We Use Your Information
We use your data to:
- Book and provide mobile tyre fitting services
- Communicate with you about your booking or service updates
- Send receipts, invoices, and confirmations
- Respond to queries, complaints, or service requests
- Improve our services and customer experience
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you voluntarily give us your information via phone or email
- Contract: To fulfil our service agreement with you
- Legal obligation: To comply with legal and regulatory requirements
5. Data Sharing and Third Parties
We do not sell, rent, or share your personal data with third-party companies for marketing. Your information may be shared with trusted service providers only when necessary (e.g. payment processors) and always under strict data protection terms.
6. Data Retention
We retain your personal data only as long as necessary for business or legal purposes. Typically, we store booking and invoice records for up to 6 years to comply with financial regulations.
7. Security
We take reasonable steps to secure your personal information using encrypted communication channels, secure devices, and access controls. However, please be aware that no online or mobile system can be 100% secure.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data (subject to legal limitations)
- Withdraw consent at any time
To exercise your rights, please contact us at [email protected].
9. Cookies and Website Tracking
If our website uses cookies or analytics tools, these will only collect anonymous usage data to improve performance. No personally identifiable information is tracked without your consent.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be published on our website and, where appropriate, notified to you via email.